Politique d’expédition

Coverage Areas: We offer deliveries in Medellín
Local delivery cost: The delivery fee varies between $10,000 COP and $20,000 COP, depending on the location.
Deliveries in Medellín: If your purchase is made within Medellín, your order will be delivered on the same day as the purchase, provided the order is placed before 2:00 p.m.

Coverage: We ship to anywhere in the country and offer international shipping.
Estimated delivery time:
- Local orders: Estimated delivery time is 2 to 7 business days for products available for immediate delivery.
- International orders and special orders: For imported items or special orders, the estimated delivery time is 10 to 20 business days, depending on transport conditions and customs.

Conditions: We offer free shipping for orders over 500 USD within the United States. This promotion will be applied automatically at checkout.

Shipping costs will be automatically calculated at checkout, depending on the delivery destination, the weight of the order, and the shipping method chosen.

Optional insurance: We offer optional shipping insurance for both national and international orders, covering the loss of the package during transport. This insurance is only valid in the event the package is lost, protecting you from losses during transportation.
Insurance cost: The cost of the insurance will be calculated at the time of purchase and can be selected before completing your payment.

Shipping methods: Shipments are handled by third-party courier companies that we partner with to provide the best service.
Shipping responsibility: Sneaker Store Us is not responsible for any incidents that may occur during transport if the shipping option does not include shipping insurance. In case of delays or issues with the courier company, we recommend contacting them directly.
Tracking your order: Once your order has been prepared and shipped, you will receive a tracking number via email to monitor the status of your delivery. This number will allow you to track your package in real-time during the shipping process.

If the order does not arrive within the estimated time, please contact the courier company for more details.
In case of a significant delay, we will notify you and provide support to resolve any issues.

Returns in Colombia: We offer easy returns for defective items or size exchanges through our logistics partner EnviaColvanes. The product must be in its original condition, unused, and with intact tags and packaging.
Returns in the United States: If you make a purchase from the United States, we offer easy returns for defective items or size exchanges through FedEx. You have 5 days to return the items, as long as they are unused, unmodified, and with the original tags and packaging.
Return process: To initiate a return, contact our support team. We will provide you with detailed instructions to complete the process.

For international shipments, delivery times may vary depending on the destination country and local customs. Make sure to check your country's customs policies for any additional fees.