Politique de remboursement

Return Policy - Sneaker Store Us

At Sneaker Store Us, we want you to be completely satisfied with your purchase. If, for any reason, the product you received has a manufacturing defect or is the wrong size, we have an easy and quick return process for you.

Returns for Manufacturing Defects or Size Change

  • Return period: You have 5 business days from the date of receipt to request a return for a manufacturing defect or a size exchange.

  • Product conditions: The item must be unused, unmodified, and include its original tags and packaging to be eligible for return. If the product is not returned in the same condition it was delivered, the return will not be processed.

  • Return process: Once you contact our support team, we will provide you with instructions to send the item back to us. Shipping costs for returns due to manufacturing defects or order mistakes will be covered by Sneaker Store Us.

Exchanges for Manufacturing Defects or Incorrect Product

If the item you received is defective or incorrect, exchanges will only apply when the product has been received by our company in a defective condition or with order errors. In this case, we will cover the shipping costs for you to receive the correct product or for an exchange for another product of your choice.

International Returns

  • In Colombia: Returns for manufacturing defects or size changes can be easily handled through our logistics partner Colvanes.

  • In the U.S.: Returns for manufacturing defects or size changes can be handled through our logistics partner FedEx.

How to Process a Return

  1. Contact us: Send us an email to company@snkrcom.us within 5 business days to initiate the return process.

  2. Receive instructions: We will provide you with the details for returning the product safely.

  3. Return shipping: Once we receive the item in its original condition, we will proceed with exchanging the amount for another product of your choice.

Refunds and Exchanges

  • Exchange for another product: Instead of a direct refund, the amount of your purchase will be exchanged for another product of equal or higher value. If the new product is of a higher value, the difference will be requested from you. If the new product is of lower value, the difference will be credited as store credit for future purchases.

  • Size exchanges: If you prefer a size exchange, we will do our best to ship the correct product as soon as possible, depending on the availability of the item.

Products Excluded from the Return Policy

For hygiene and safety reasons, we do not accept returns on the following products:

  • Products that have been used or show signs of being modified.

  • Personalized items or products made to the customer’s specifications.

  • Gift cards or items from special promotions.

FAQs - Frequently Asked Questions

  1. How long do I have to return a product? You have 5 business days from the receipt of your order to request a return for a manufacturing defect or size exchange.

  2. Can I return a product if I have used it? No, products must be unused, with original tags and packaging to be eligible for return.

  3. Will I get my money back or can I make an exchange? The value of your purchase will be exchanged for another product of equal or higher value. If the new product is of lower value, the difference will be credited as store credit for future purchases.

  4. Can I exchange a product that arrived in poor condition? Yes, exchanges apply only when the product has been received by our company in defective condition or with order errors. In this case, the shipping cost for the exchange or refund will be covered by Sneaker Store Us.

If you need more information or assistance with the return process, feel free to contact us:

Thank you for choosing Sneaker Store Us!